They are labeled with the Celebrate Safe logo on the map, and are visible from afar with Celebrate Safe balloon markers floating above them. If you suspect that somebody is ailing from a medical issue or the use of drugs or alcohol, seek immediate medical attention.
Keep an eye out for these signs and symptoms in yourself and others; if you or a friend experience even just one sign seek medical help immediately:. Keep the party going and join us on the dance-floor in true EZoo fashion at any one of our FOMO inducing afterparties.
Check out all the options here! At Electric Zoo, T-Mobile is bringing you closer to the music you love all weekend long.
Stop by to cool down, GetShiny, enter our dance-offs, get a peek at the all-new Kia Soul, catch exclusive interviews with DJs between sets, and get a 3-month, free trial of SiriusXM. See Offer Details and start your trial now. Unlimited exchanges all weekend and re-chargeable at home no matter your device.
To learn more about unlimited exchanges and grab your online discount, click here. Please email Your questions regarding service animals to the Company at ada electriczoofestival. Operators must be 16 years of age or older. Young children are not allowed to operate the chair.
The Hermann Park Railroad is not officially associated with the Houston Zoo, and the train does not run within zoo grounds. The train station is not far from the zoo entrance in Hermann Park. Due to space limitations, we cannot store the personal property of guests during their Zoo visit. That includes:. We will contact you if your lost item is found. If you or your child has accidentally dropped an item in an animal exhibit, notify a Zoo Ranger red uniform polo or call to report the loss immediately.
Report Lost Item. Skip to Content Nov. Skip to content. Basics Can I charge my phone at the festival? How to avoid cell phone theft? Set a lock screen. Activate these apps in order to track down your phone and call it so you can retrieve it.
Doing so is like an open invite to thieves. As an option, we offer lockers to safely store your cellphone and other valuables on site! They will also keep your phones charged. Applying the above mentioned precautions will add to the merriment of your weekend!
What are the dates of Electric Zoo ? How old do I have to be to attend? What time do the doors open each day? Will there be lockers at Electric Zoo? Will there be ATMs available at the event? Will I be allowed to leave the venue and re-enter? I have special dietary needs — will there be food for me? Will there be First Aid on site at the festival?
Will I be searched upon entering? Yes, everyone is subject to search upon entry. What if it rains? Empty clear plastic water bottles up to 1 liter in capacity will be allowed. Large and Lovely sun glasses Sun block seriously!!! What CAN I do? What items am I not allowed to bring with me? Please email Your questions regarding service animals to the Company at ada electriczoofestival.
No, sorry, once you leave the festival, you cannot re-enter until the next day of the festival, with your 3 Day pass or Combo Pak, or single day pass that's valid for that day. These include some of our favorite New York City street vendors.
There will be a variety of non-alcoholic beverages, plus beer, wine and champagne for those over the age of While we make every effort to bring in food vendors with a wide variety of options catering to many different needs, we regret that we cannot guarantee that there will be a vendor to match each and every one of those needs.
In keeping with our efforts, we will continue to strive to offer the greatest variety of food choices possible in an effort to offer something for everyone. Once our Zoo Animals have had their fill of food and beverages we do offer other options for them to upgrade their experience by purchasing fresh, one-of-a-kind products. There are medical aid stations marked with a red cross in the four corners of the park to insure you're never too far away from help.
Check out the map in the center of the booklet that you'll receive when you get to the festival to familiarize yourself with the location of the medical aid stations which are staffed with emergency medical professoinals, and have plenty of water if you need it. Full refunds for Sunday passes to Electric Zoo are being issued automatically.
Over 20, refunds have been processed so far. You will be notified via email when your refund has been processed.
Certain security-driven restrictions and regulations prohibit us from issuing a refund to a credit card in some cases. In these instances we are issuing refunds in the form of a check made out to the name on the order, and mailed to the billing address on the order. All checks will be sent out via US mail. Your refund being issued via check can be due to any of the following factors:.
We apologize for any inconvenience; if you have any further questions or concerns, please contact Front Gate Tickets at support. If you paid cash, please click here for instructions, or call SHOW.
Thank you for your continued patience as we continue to process these refunds as quickly as possible. If the festival does not sell out in advance, then yes, the box office at the festival grounds will open at 10am each day.
The Box Office opens at 10am each day of the festival. It's located on Randall's Island, near the festival main entrance. Tickets will be sold at the Box Office only if the festival has not sold out in advance. All international orders must be picked up at the Will Call check-in area, located next to the Box Office at the festival main entrance on Randall's Island. Unless you plan to walk, bike, or arrive by car, you must print out your confirmation email and bring it with you to the ferry or shuttle bus departure point in Manhattan check your confirmation email to make sure you're headed to the correct place - either Ferry or Shuttle Bus.
Your confirmation email will be checked, and you will be allowed to ride to the festival site on Randall's Island. From there, you should proceed to the Will Call check-in area. You will need the credit card used to purchase your tickets and your valid photo ID.
Located near the main festival entrance on Randall's Island, Will Call serves as a way for our International guests and those who ordered their passes after the shipping cut-off date to pick up their tickets conveniently when entering the Festival. You will need your printed confirmation email, the credit card used to purchase your tickets and your valid photo ID.
Whether you chose a pass that includes shuttle bus transportation or ferry transportation, you must print out your confirmation email and bring it to the ferry or shuttle bus departure point in Manhattan check your confirmation email to make sure you're headed to the correct place - either Ferry or Shuttle Bus.
If you purchased from Groupon or Living Social, it does not include transportation, and you will NOT be able to ride the Ferry or Shuttle Bus - please explore other means of getting to and from the festival grounds listed in the Transportation section of this FAQ.
Otherwise, a photocopy of the credit card used and the credit card owner's identification will also be required. You can order your Electric Zoo pass now and pay for it in installments over time.
Please allow days for payments to be processed and posted to your account. Payment plans are available when ordering online, or by calling SHOW
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